Privacy Policy

Last updated: 14 October 2026

This privacy policy explains how Rackmere Technology ("we", "us", "our") collects and uses personal information when you visit our website, request a quote, open an account or buy from us. We are the data controller for this information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

[ADD: registered company name], trading as Rackmere Technology. Registered address: [ADD: registered address]. Company number: [ADD: company number]. For any privacy question, use our contact page or email support@rackmere.co.uk.

Information we collect

  • Contact and business details: your name, company name, job role, email address, phone number, billing and delivery addresses.
  • Order and quote information: products you buy or ask about, quantities, order history and anything you tell us in a quote request or message.
  • Payment information: card payments are handled by our payment providers. We do not see or store your full card number.
  • Account information: if you create an account, your login details and saved addresses.
  • Technical information: your IP address, browser and device type, and how you use our website, collected through cookies and similar technologies.

How we use your information

  • To process orders, take payment, arrange delivery and handle returns and warranty claims (to perform our contract with you).
  • To respond to quote requests and enquiries (to take steps at your request before entering a contract).
  • To keep accounting and tax records (to meet our legal obligations).
  • To prevent fraud, keep our website secure and improve our products and service (our legitimate interests).
  • To send product news and trade offers if you have signed up, or are an existing business customer. You can unsubscribe at any time using the link in every email (consent, or legitimate interests as allowed by the Privacy and Electronic Communications Regulations).

Who we share it with

We only share your information with organisations that help us run our business, and only as much as they need:

  • Shopify, which hosts our online store and processes orders and payments on our behalf.
  • Payment providers, to process and secure your payment.
  • Couriers and delivery partners, to deliver your order.
  • Manufacturers and distributors, where needed to fulfil your order, register a warranty or handle a fault.
  • Our accountants, IT providers and professional advisers.
  • Authorities such as HMRC or the police, where the law requires it.

We never sell your personal information.

International transfers

Some of our service providers, including Shopify, may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement.

Cookies

Our website uses cookies that are needed for it to work, such as remembering your basket. With your consent, we also use analytics and marketing cookies. You can change your choices at any time using the cookie banner or your browser settings.

How long we keep it

We keep order and accounting records for six years after the end of the financial year they relate to, as required by UK tax law. Quote requests and enquiries that do not lead to an order are kept for up to two years. Marketing data is kept until you unsubscribe.

Your rights

You have the right to access the personal information we hold about you, have it corrected or deleted, restrict or object to how we use it, receive a copy in a portable format, and withdraw consent at any time. To use any of these rights, contact us. We will respond within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.