Shipping policy

Where we deliver
We deliver to business and residential addresses across the United Kingdom. For deliveries outside the UK, please request a quote and we'll arrange the best option.

Delivery costs
Delivery options and costs are shown at checkout before you pay. Large, heavy or palletised items, such as server racks and rack-mount UPS units, may need a specialist courier. If so, we'll contact you to confirm the cost before dispatch.

Dispatch times
Stock items: we aim to dispatch within 1 to 2 working days of payment.
Items not currently in stock: we order these from our supplier as soon as you order. We'll email you with the expected lead time. If you would rather not wait, you can cancel for a full refund before the item is dispatched.
Configured-to-order items (for example servers built to your specification): lead times are confirmed in your quote.
Working days are Monday to Friday, excluding UK bank holidays.

Tracking
When your order is dispatched, we'll send you an email with tracking details where the courier provides them.

Damaged or missing items
Please check your delivery when it arrives. If the packaging is visibly damaged, note this when you sign for it. Let us know about any damaged, missing or incorrect items within 48 hours of delivery, and we'll put it right.

Questions
For anything about your delivery, contact us with your order number.